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Hey!
Your question has been answered in this video:
https://member.commerceacademy.org/curso/3937/how-to-transition-from-multichannel-to-omnichannel-strategy185308331/1765a897-19d3-47cb-bab3-10cdd2c36b7c?id=1765a897-19d3-47cb-bab3-10cdd2c36b7c
Thank you for sharing your suggestion!